FAQ
How do I track my shipment?
Visit our Track page and enter the tracking code provided by your sender.
What services do you offer?
Sea, Air, Land freight and specialized container shipping.
How long does delivery take?
Air: 1–5 days · Sea: 14–45 days · Land: 2–14 days.
Are shipments insured?
Yes, standard cargo insurance is included on all shipments.
Can I track multiple shipments at once?
Yes, you can track multiple shipments by entering each tracking number separately on the Track page.
What information is included in tracking updates?
Tracking updates include shipment status, current location, transit history, and estimated delivery date.
Do you provide door-to-door delivery?
Yes, we offer door-to-door delivery services for most destinations worldwide.
Can I change the delivery address after shipment?
Yes, address changes are possible depending on the shipment status. Please contact support as soon as possible.
What items are prohibited for shipping?
Hazardous materials, illegal goods, and restricted items are not allowed. Please check our shipping policy for details.
Do you handle customs clearance?
Yes, we assist with customs clearance to ensure smooth delivery of your shipment.
What payment methods do you accept?
We accept bank transfers, credit cards, and other secure payment methods.
Can businesses open an account with Falcon Tracking?
Yes, we offer business accounts with customized logistics solutions and dedicated support.
Do you offer express shipping services?
Yes, we provide express shipping options for urgent deliveries with faster transit times.